If there’s something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us by email or chat within 7 days from receiving your order. We’ll be happy to assist you in reviewing your case, and we will notify you by email with our decision. Please do not return anything before we review your case; our customer service team will review the request and will send further instructions. Shop Brands Direct works as a third party provider to brands and the brands reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges and 10% restocking fee are not refundable.
* Cosmetics are the final sale for hygienic reasons (unless the product is defective).